FAQ

Shipping & Tracking

Q: Could you inform me about the order processing and shipping time?

A: Dear customer, we are pleased to share the details of order processing and shipping with you. For standard items, order processing takes 2-5 business days. Customized products typically require 5-7 business days to ensure every detail meets your expectations. Once your order is processed and shipped, the delivery time varies by shipping method and region:

  • Express shipping: Approximately 8 business days, ideal for those who wish to receive their jewelry promptly.
  • Standard shipping: 7-15 business days in total, with region-specific breakdowns as follows:
    • North America: 8-14 business days
    • South America: 10-16 business days
    • Australia: 10-15 business days
    • Europe: 8-12 business days
    • Southeast Asia: 8-10 business days

If your country is not listed above, please feel free to contact our customer service team, and we will provide you with accurate shipping information.

A: After your order is shipped, we will send a shipping confirmation email to the address you provided, which includes the tracking link and instructions. You can also log into your account (if you created one during checkout) to view the real-time tracking status. If you encounter any issues accessing the tracking information, please reach out to us for assistance.

A: Dear customer, we are pleased to share the details of order processing and shipping with you. For standard items, order processing takes 2-5 business days. Customized products typically require 5-7 business days to ensure every detail meets your expectations. Once your order is processed and shipped, the delivery time varies by shipping method and region:

  • Express shipping: Approximately 8 business days, ideal for those who wish to receive their jewelry promptly.
  • Standard shipping: 7-15 business days in total, with region-specific breakdowns as follows:
    • North America: 8-14 business days
    • South America: 10-16 business days
    • Australia: 10-15 business days
    • Europe: 8-12 business days
    • Southeast Asia: 8-10 business days

If your country is not listed above, please feel free to contact our customer service team, and we will provide you with accurate shipping information.

A: After your order is shipped, we will send a shipping confirmation email to the address you provided, which includes the tracking link and instructions. You can also log into your account (if you created one during checkout) to view the real-time tracking status. If you encounter any issues accessing the tracking information, please reach out to us for assistance.

Payment

Q: What payment methods are available for my order?

A: To ensure a secure and convenient checkout experience, we accept major credit/debit cards (including Visa, Mastercard, etc.) and PayPal. Both payment methods adhere to strict security standards, so you can complete your purchase with confidence.

A: To ensure a secure and convenient checkout experience, we accept major credit/debit cards (including Visa, Mastercard, etc.) and PayPal. Both payment methods adhere to strict security standards, so you can complete your purchase with confidence.

Order & Discount

Q: Do I need to register an account to place an order, or can I checkout as a guest?

A: You have the flexibility to place an order either as a guest or by registering an account. Guest checkout allows you to complete your purchase quickly without additional steps; registering an account, however, enables you to track order status, access personalized feng shui energy pairing recommendations, and view detailed product information more conveniently. We recommend registering if you wish to enjoy these extra benefits.

A: We apologize for the inconvenience caused by the discount code issue. First, please confirm that you have entered the entire code correctly (noting case sensitivity and avoiding extra spaces). If the problem persists after double-checking, please contact our customer service team with the discount code and your order details, and we will assist you in resolving it promptly.

A: If you need to adjust order details (such as a wrong delivery address) or cancel your order, please contact our customer service team immediately while the order is still in the processing stage. We strive to ship orders as quickly as possible to meet your expectations, but once the order has been shipped, modifications or cancellations can no longer be made. We appreciate your understanding in this regard.

A: First, please check your spam or junk mail folder, as confirmation emails may sometimes be filtered there. If you still cannot find the email, please contact us with your registered email address and order number, and we will resend the confirmation to you promptly.

A: You have the flexibility to place an order either as a guest or by registering an account. Guest checkout allows you to complete your purchase quickly without additional steps; registering an account, however, enables you to track order status, access personalized feng shui energy pairing recommendations, and view detailed product information more conveniently. We recommend registering if you wish to enjoy these extra benefits.

A: We apologize for the inconvenience caused by the discount code issue. First, please confirm that you have entered the entire code correctly (noting case sensitivity and avoiding extra spaces). If the problem persists after double-checking, please contact our customer service team with the discount code and your order details, and we will assist you in resolving it promptly.

A: If you need to adjust order details (such as a wrong delivery address) or cancel your order, please contact our customer service team immediately while the order is still in the processing stage. We strive to ship orders as quickly as possible to meet your expectations, but once the order has been shipped, modifications or cancellations can no longer be made. We appreciate your understanding in this regard.

A: First, please check your spam or junk mail folder, as confirmation emails may sometimes be filtered there. If you still cannot find the email, please contact us with your registered email address and order number, and we will resend the confirmation to you promptly.

Products & Care

Q: Do you offer engraving or other custom services for jewelry?

A: Yes, we provide engraving and personalized custom services to make your jewelry more unique. To request a custom service, please first contact our customer service team to discuss your specific needs (such as engraving content, font, etc.). After confirming the details, you can add the “engraving” option to your order during checkout. Please note that custom engraving adds approximately 5 business days to the order processing time.

A: We understand how disappointing it is when your jewelry is damaged. To address this, we include a spare bracelet string with each bracelet shipment. You can restring the bracelet yourself using the spare string; for detailed guidance, please refer to the restringing tutorials in our blog. If you encounter difficulties during the process, feel free to contact us for further assistance.

A: Proper care is essential to preserve the beauty and energy of your jewelry. Detailed care instructions are listed at the bottom of each product’s detail page, and we recommend the following key points: avoid prolonged exposure to water (such as bathing or swimming), keep the jewelry away from chemicals (including perfumes, lotions, and detergents), and remove it before sleeping. Following these tips will help extend the lifespan of your jewelry.

A: Yes, we provide engraving and personalized custom services to make your jewelry more unique. To request a custom service, please first contact our customer service team to discuss your specific needs (such as engraving content, font, etc.). After confirming the details, you can add the “engraving” option to your order during checkout. Please note that custom engraving adds approximately 5 business days to the order processing time.

A: We understand how disappointing it is when your jewelry is damaged. To address this, we include a spare bracelet string with each bracelet shipment. You can restring the bracelet yourself using the spare string; for detailed guidance, please refer to the restringing tutorials in our blog. If you encounter difficulties during the process, feel free to contact us for further assistance.

A: Proper care is essential to preserve the beauty and energy of your jewelry. Detailed care instructions are listed at the bottom of each product’s detail page, and we recommend the following key points: avoid prolonged exposure to water (such as bathing or swimming), keep the jewelry away from chemicals (including perfumes, lotions, and detergents), and remove it before sleeping. Following these tips will help extend the lifespan of your jewelry.

Returns & Exchange

Q: What is your return policy if I am not satisfied with the jewelry?

A: We want you to be fully satisfied with your purchase, so we offer a 30-day return policy. To initiate a return, please first send photos of the product (showing its condition) and your order proof to our customer service team for eligibility verification. Once we receive the returned item and confirm it meets the return requirements, we will process your refund as soon as possible. Please note that shipping fees for the original order are non-refundable.

A: We take great care in packaging each order to ensure it arrives in perfect condition. If you receive a damaged item, please contact our customer service team immediately and provide photos of the damaged product, the packaging, and your order number. Our team will assess the situation promptly and offer a solution (such as a replacement or refund) that meets your needs.

A: We want you to be fully satisfied with your purchase, so we offer a 30-day return policy. To initiate a return, please first send photos of the product (showing its condition) and your order proof to our customer service team for eligibility verification. Once we receive the returned item and confirm it meets the return requirements, we will process your refund as soon as possible. Please note that shipping fees for the original order are non-refundable.

A: We take great care in packaging each order to ensure it arrives in perfect condition. If you receive a damaged item, please contact our customer service team immediately and provide photos of the damaged product, the packaging, and your order number. Our team will assess the situation promptly and offer a solution (such as a replacement or refund) that meets your needs.

Brand & Product Pairing

Q: Where can I find information about feng shui energy pairings and how to wear the jewelry correctly?

A: For professional guidance on energy pairings and wearing recommendations for feng shui jewelry, we recommend visiting our blog. Our blog contains detailed articles and tips to help you make the most of your jewelry’s energy and style. If you have additional questions after reading, feel free to contact our customer service team for personalized advice.

A: For professional guidance on energy pairings and wearing recommendations for feng shui jewelry, we recommend visiting our blog. Our blog contains detailed articles and tips to help you make the most of your jewelry’s energy and style. If you have additional questions after reading, feel free to contact our customer service team for personalized advice.